Service Management Lead (Ref 48)

We are looking for Service Management Lead, MI, IM, SRM with 10- 12 years of relevant experience and:

• Ability to define, design and implement the complete service management solution covering people, processes and tools aspects required to set up Service Integration Framework.
• Strong understanding of ways of working, cross-vendors SLAs/OLAs in a multi-vendor environment.
• Ability to build and run process governance framework in a multi-vendor environment in agreement with customer and vendors.
• Ability to interact and interface with business as well as technical organization for strategic and functional requirement gathering to build an appropriate operating model.
• Effective listening, writing and presentation skills to drive concise and persuasive communication with all levels within the organization – executive, functional and operational.
• Excellent conflict management skills to address and resolve conflicting views to ensure strong and smooth relationship between customer and vendors.
• SIAM Foundation / Professional, ITIL Certified.